Electric Bike Company Keyes Green Model S

PAINT WARRANTY

We offer a 30 Day Limited Warranty against defective paint and fading (excluding neon colors) to the original retail purchaser.

EBC Paint, 30 Day Limited Warranty DOES NOT cover:

1. Normal wear and tear – Damage from abuse, neglect, misuse, or accident – Improper assembly and/or follow-up maintenance – Damage from stunt riding, jumping, acrobatics, or similar activities or any activity that is not consistent with the intended use of the bicycle.
2. All warranties are void if the Bicycle is used for any purpose other than the reasonable intended use of the Bicycle. Additionally, this warranty does not cover damage associated with commercial use.

Disclaimer – We pride ourselves in our quality painting, branding and color matching program. We do however understand there might be a discrepancy. We do not guarantee the color on the renderings and printouts, however, should you not be satisfied we do offer a $600 restocking fee.

BATTERY WARRANTY

Remember to always charge your battery every 2-3 weeks when not in use.  Failure to charge the battery regularly results in the lithium battery cells dying and voids EBC's battery warranty.

EBC offers a 2 year warranty against manufacturer defects, but if a battery does not recharge because the battery was not charged regularly and went dead overtime – it will not be able to recharge. You will need to send the battery to EBC for replacement. Customers can either drop off and pick up the battery for free or pay for shipment of the battery to be shipped to and from our location for repair. There is no repair cost or exchange cost to fix or exchange the battery within the first 30 days should EBC determine the malfunction is due to manufacturer defect. After 30 days, all warranty related labor charges will be at the standard EBC rate. If Customer fails to charge battery for an extended period of time and the battery cannot be awakened from "sleep mode," Customer is responsible for the cost to replace the battery. 
Important Update to EBC Battery Repair Policy:  At Electric Bike Company, customer safety and satisfaction are our top priorities. After careful consideration, EBC has decided to change its battery repair process to better serve you and ensure the highest safety standards.

What's Changing? EBC will no longer open and repair the internal components of battery packs. This decision is due to the high skill level and safety risks involved in such repairs. Instead, for all warranty-related battery issues, EBC will now provide a brand new, sealed battery pack. 

What Does This Mean for You?  For any battery-related warranty claims, you will receive a brand new battery pack.  There will be a minimum labor fee of $399 for this service, which is a very good deal considering EBC's top-rated batteries retail from $799 to $999. This special pricing will last throughout this year. When a battery pack is replaced under warranty, the new battery pack will come with a full one-year warranty from the date of replacement.

EBC believes this new policy will provide a safer and more efficient solution for maintaining your e-bikes in top condition.  Thank you for your understanding and continued support.  If you have any questions, please don't hesitate to reach out to our customer service team.

Water damage is not covered under the battery warranty.        

EBC strongly recommends that after 2 years, customers send their batteries to EBC for service or replacement. EBC takes no responsibility thereafter for battery degradation such as dead/unbalanced cells or malfunction.  Failure to properly maintain or replace battery after 2 years could result in catastrophic consequences, including but not limited to battery malfunction, sparking, explosion or a battery fire.

Use a regular wall outlet to charge your battery. Do not use any other type of outlet, such as an RV outlet or a converter or an inverter, or any other charger not recommended by EBC.

Failure to comply with these instructions could lead to catastrophic consequences, including but not limited to battery malfunction, sparking, explosion or a battery fire. EBC is not responsible or liable for any damage caused by battery misuse and/or charging the battery in any other manner than per EBC instructions. 

Please contact our Customer Support team for additional information regarding our battery warranty.

MOTOR WARRANTY

We offer a 10 year warranty against manufacturer defect, but if it’s because the motor was damaged from abuse, neglect, misuse, or accident, you will either need a new motor or send back to us for repair. Customers can either drop off and pick up the motor for free or pay for shipment of the motor to be shipped to and from our location for repair. There is no repair cost or exchange cost to fix or exchange the motor within the first 30 days if it was due to manufacturer defect. After 30 days, each motor repair will incur a labor charge, which varies dependent on the repair type.  If you would rather exchange the motor instead of getting it repaired, the cost to do an exchange is $399. You will receive a new motor and we will retain the old motor. Customers will incur the shipping cost to do a motor exchange. After 10 years, you will need to pay the full retail price of a new motor. Please contact our Customer Support team for information regarding our motor warranty.

NOT COVERED UNDER WARRANTY AFTER 30 DAYS

• LCD Screen
• 3.5 Amp External Smart Super Charger

NOT COVERED UNDER WARRANTY DUE TO NORMAL WEAR AND TEAR AND/OR ABUSE

• Tires
• Spokes
• Inner Tubes
• Accessories
• Brakes
• Damage to bike and/or bike components due to abuse, neglect, misuse, or accident.